Frequently Asked Questions
Registration, Swag and Fundraising Questions
Registration
What is a virtual run?
A virtual run can be completed on your own from any location you choose, on any day that you choose, at your own pace. You can run, jog, or walk on a road, on a trail, or a treadmill. You can do the run inside or outside.
Why do you offer a virtual run?
For those who are not able to join us in person at the Toronto Women’s Run Series, we are pleased to offer a virtual run option.
Where do I find my Registration Confirmation?
To search for your confirmation, please click here.
What is included in the Entry Fee?
Your entry fee includes:
- PUMA technical running shirt
- Exclusive medal for all 10K and 5K finishers
- Virtual run bib
- Other great sponsor offerings
AND:
- Free domestic shipping of your run kit to your door
- A downloadable virtual run finisher certificate
- The ability to upload your virtual run results and pictures
- The chance to support kids with cancer by supporting POGO
When does registration close?
Registration closes on Saturday, June 7, 2025 at 11:59 pm.
Is there a specific day/time I need to complete the virtual run?
With the virtual run you can select any date/time between Saturday, May 24 and Saturday, June 7, 2025 to complete your distance.
Can I purchase a virtual run entry as a gift for someone else?
Swag
How are the run shirts sized?
The PUMA technical running shirts are sized for women and are true-to-size. Please refer to the sizing chart during registration.
Are there finisher medals?
Yes, all registered participants in the virtual run will receive their finisher medal with their run kit in the mail.
When does my virtual run kit ship?
If you registered before May 7, 2025, your run kit will be shipped beginning the week of May 12th. If you registered after May 7, 2025, your run kit will be sent out to you within two weeks of your registration date.
Visit our registration page for full details.
What if my run kit does not arrive?
Please allow 2 weeks for your kit to arrive. If you have not received your kit as per the timelines above, please contact us via email.
Delivery delays are most commonly caused by addressing errors. “Incomplete address” and “no unit number” are the primary reasons why run kits are returned to sender. Please be sure to provide your full and complete mailing/shipping address during the registration process.
Further to that, if applicable, any COVID-19 safety guidelines and restrictions set in place may have an impact on Canada Post and their delivery schedule. This may result in a slight delay in delivery of your run kit.
Fundraising
What is the charitable cause?
The PUMA Toronto Women’s Run Series has a long-standing partnership with POGO, the Pediatric Oncology Group of Ontario.
Why should I fundraise for POGO?
The Pediatric Oncology Group of Ontario (POGO) champions childhood cancer care. When a child is battling cancer, they ensure that the child has lifelong access to the best care for the best possible outcomes. From diagnosis, through treatment, and into survivorship, POGO is here for kids with cancer, for now, for life.
Are there fundraising prizes?
There are indeed bonuses in fundraising for POGO. All incentives can be viewed here.
Will I receive a charitable tax receipt?
Tax receipts are issued directly by POGO for donations of $5 or more. Please contact Cheryl, if you have any questions or are missing a tax receipt.
Run Results and Participation Questions
Run Results
How do I upload my results?
An email will be sent during race week with all the details needed to know how to upload your results.
Do I need to upload my results?
No, you don’t have to upload your results. However, if you purchased a CelePLATE customized medal tab, you will need to upload your results to have it sent to you.
What app or program do I need to upload my results?
You do not need a specific app or program to upload your results.
Without a measured route, how will I know if I’ve actually completed the correct distance?
There are many free apps available for smartphones to help participants measure distance. Strava, Zwift, and Nike+, to name a few.
You can also use a GPS-equipped smartwatch, such as Garmin or Apple, to track your distance and time.
Participation
Can children participate?
Yes. Please note that the minimum age for participation in the virtual 10K or virtual 5K is 6 years old. Anyone participating in a virtual run should do so in a safe environment.
Can men participate?
Yes! We welcome everyone to set the pace with us.
I am not from Canada. Can I still participate?
Absolutely! There are no geographical boundaries to being part of the PUMA Toronto Women’s Virtual Run Series. We encourage everyone from around the world to join us to champion childhood cancer care and raise critical funds for POGO.
Please note that US and international shipping fees are not included in the registration fee and must be added during the registration process. Shipping to the US is a flat rate of $35 CAD and international shipping (outside of Canada and the US) is a flat rate of $45 CAD.
Are there official results or age group awards?
The PUMA Toronto Women’s Virtual Run Series does not issue official results or age group awards.
What can I share on social media?
We love to see your PUMA Toronto Women’s Virtual Run posts on social media. Upload your own photos, personal stories, run results, and finisher’s certificate to Instagram and/or Facebook:
If you have a question not listed in our above FAQ, click here to contact us.